Is CX Killing Innovation?
Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.
5 Ways Design Thinking Can Help Your Nonprofit
Is your nonprofit taking full advantage of design thinking? In this episode I will introduce you to 5 ways design thinking can help your nonprofit.
Is Design Thinking Dead?
Design thinking used to be a key driver for innovation. Is that still the case? Or has design thinking had its moment and we've moved on? Let's talk about it!
Reduce risk with the right research
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
Lifeless customer data is stifling your innovation
Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
Where are your customers experiencing friction?
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.
Leadership Lessons From 2020
2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.
3 Lessons from a poor customer experience
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
How Disney dashed my dreams
My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.
How to work for a boss you don't respect
Many of us have been in the situation where we're working for someone we don't have a lot of respect for. This can be frustrating, but here are 4 tips, plus 2 bonus hacks that you can use today to move things in a positive direction.
Your team judges you, and here is how
Your team evaluates whether or not to follow you based on 4 lenses. These 4 lenses align with 5 attributes that Gallup identifies in exceptional managers.
The product manager said what?
Have you ever wondered why some products are so hard to use? This story might explain that very reason—plus a powerful tip to fix the problem.
3 Ways to get more out of qualitative research
Qualitative research is a powerful ways to collect insights. It can also presents some challenges. Here are 3 things you can do to get more value out of this kind of research.