Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
3 Ways to Get More Out of Qualitative Research
Qualitative research is a powerful ways to collect insights. It can also presents some challenges. Here are 3 things you can do to get more value out of this kind of research.
4 Powerful Tips for Impactful User Research
User research is valuable time spent, and here are 4 things to consider that will help you get the most out of user interviews.
Where are your customers experiencing friction?
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done!
3 Lessons From A Poor Customer Experience
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.