Kedron RhodesIs your customer experience strategy putting the brakes on innovation? I discuss how CX and innovation can work together.
Kedron Rhodes
Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.
Photo by Jake Allen on Unsplash
Is your nonprofit taking full advantage of design thinking? This video will introduce you to 5 ways design thinking can help your nonprofit.
Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
Use a customer journey map informed by observation and customer research to identify friction and prioritize the moments that matter.
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
