Is Cx Killing Innovation?
Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.
Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.
Is your nonprofit taking full advantage of design thinking? This video will introduce you to 5 ways design thinking can help your nonprofit.
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done!
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.
Start delivering new customer value with my free 5 week mini-course!
Get the CourseFear causes people to do crazy things. It pushed me to make a free course, teaching leaders my approach to innovation.
Qualitative research is a powerful ways to collect insights. It can also presents some challenges. Here are 3 things you can do to get more value out of this kind of research.
User research is valuable time spent, and here are 4 things to consider that will help you get the most out of user interviews.
It is easy to put blinders on when we label something innovative. That can be dangerous. This is my approach to zooming out and considering the implications of pursuing innovation.
Design Thinking promises new and creative ideas, but does it deliver on that promise? I'll share my experience with design thinking, and things you can do to increase your creative output.
West Michigan tech leaders change the world with the Internet of Things - Interview with Rapid Growth