
Designing the Future
Design is about making the invisible visible. In doing so, we transform the future and reshape the human experience.

Longer-form thinking on leadership, innovation, and design. Lessons from 25+ years of building products, leading teams, and helping organizations find what's worth making next.

Design is about making the invisible visible. In doing so, we transform the future and reshape the human experience.

If design is going to have a seat at the table, designers need to embrace these 5 challenges. Doing so will increase the amount of value a designer can deliver.

Agile delivery alone doesn't ensure you're building the right software. Make room for design research, exploration, and user needs before estimating features.

Employee engagement depends on giving everyone the same opportunity to advance. Giving preference to your favorite employee will hurt morale.

Designers need to consider ways they can add value beyond making something look nice.

Physical, cognitive, and emotional empathy leave something out. I make the case for understanding how a customer's faith shapes their experience.

Treating design like a value-add during the software development process is not the answer to your UX problems. You need to rethink the role of design.

Observing behavior reveals problems. Asking why people behave that way uncovers motivations and more meaningful opportunities for design and innovation.

How do you know if design might be a good career fit? Here is what's made it a good fit for me.

Building a great product or service requires more than a product vision. It requires leading a team with clear values and a vision for the future.

Art and design share creativity and craft. Purpose and utility set them apart, as Charles Eames explains in Design Q & A.

We often forget that our perspective is ours for the choosing. Changing your perspective can help you build empathy and bridges.

Traditional marketing data can be a great place to start when building a persona. Here is how you can begin using that data to create a solid persona.