Article · leadership ·
Balance or Bust - Why Growth Shouldn't Eclipse Your Strategy
Growth opportunities should support your competitive strategy. Chasing expansion at the expense of strategic focus can cost momentum and differentiation.
Thoughts
Articles
Longer-form thinking on leadership, innovation, and design. Lessons from 25+ years of building products, leading teams, and helping organizations find what's worth making next.
Articles
Kedron Rhodes
Video · innovation ·
Is Cx Killing Innovation?
Is your customer experience strategy putting the brakes on innovation? I discuss how CX and innovation can work together.
Video · innovation ·
5 Ways Design Thinking Can Help Your Nonprofit
Is your nonprofit taking full advantage of design thinking? This video will introduce you to 5 ways design thinking can help your nonprofit.
Article · design ·
Experience, Values, and Integrity
Physical and digital customer experiences express an organization's values. Integrity means showing the same care, accessibility, and attention to detail in both.
Video · innovation ·
Reduce risk with the right research
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
Video · innovation ·
Lifeless Customer Data
Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
Video · innovation ·
Where are your customers experiencing friction?
Use a customer journey map informed by observation and customer research to identify friction and prioritize the moments that matter.
Video · leadership ·
Leadership Lessons From 2020
2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.
Video · innovation ·
3 Lessons From A Poor Customer Experience
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
Video · innovation ·
How Disney Dashed My Dreams
My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.
Article · design ·
Evolved Understanding of Design
I frame design in three modes: Encounter, Explore, and Evolve. Five connected activities turn fresh perspectives into ideas, prototypes, and learning.
Article · innovation ·
Get Your Free Course on Unlocking Innovation
Fear causes people to do crazy things. It pushed me to make a free course, teaching leaders my approach to innovation.
Article · leadership ·
My Quarantine 2020 Podcast Recommendations
Podcasts have become a source of connection, inspiration, and professional development. Here are my podcast companions for 2020.
