Reduce risk with the right research
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
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Lifeless Customer Data
Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.
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Where are your customers experiencing friction?
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.
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Leadership Lessons From 2020
2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.
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3 Lessons From A Poor Customer Experience
I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
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How Disney Dashed My Dreams
My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.
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Evolved Understanding of Design
I've internalized my understanding of design over the years and have evolved my own understanding of what it is and how to practice it.
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Get Your Free Course on Unlocking Innovation
Fear causes people to do crazy things. It pushed me to make a free course, teaching leaders my approach to innovation.
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My Quarantine 2020 Podcast Recommendations
Podcasts have become a source of connection, inspiration, and professional development. Here are my podcast companions for 2020.
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Lessons from 18 Years of Blogging
Writing has taught me a lot over the years. Here are 3 important lessons that I've learned from blogging for nearly 2 decades.
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