I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.
Related Articles
innovation
•
Article
Strategic Customer Focus
Exploring the balance between a customer-centric approach and strategic foresight to drive sustainable growth and competitive advantage.
innovation
•
Video
Where are your customers experiencing friction?
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done!
innovation
•
Video
How Disney Dashed My Dreams
My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.
innovation
•
Video
3 Ways to Get More Out of Qualitative Research
Qualitative research is a powerful ways to collect insights. It can also presents some challenges. Here are 3 things you can do to get more value out of this kind of research.