Season 2 • Episode 3
Reduce risk with the right research
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
08:33 min
Unlock meaningful innovation and
Transform the
experience
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Expectations have changed
Customer expectations move at a dizzying digital pace. Exceeding expectations requires creativity, insight, and discipline.
Staying ahead of those expectations requires new ways of thinking, new connections, and new perspective. Opportunities to innovate are everywhere, and knowing which ones to pursue doesn’t have to be a mystery.
Don't go it alone
I’ve spent the last 20 years helping smart, ambitious leaders just like you, find new opportunities to innovate and deliver exceptional customer experiences.
- Over 20 years of experience
- Postgraduate focus in Design and Innovation Management
- Successfully delivered 100's of projects
Innovative organizations I've had the privilege of working with...
A Proven Approach to Discovering New Value
1 Encounter
Change your perspective and change everything
- Gain a deeper understanding of human behavior
- Survey the changing landscape
- Be open to surprises
2 Explore
Forge new paths and make new connections
- Push the edges
- Embrace the conflicts
- Imagine a brighter future
3 Evolve
Create the future in order to learn what future to create
- Start small and dream big
- Discover learning as a way of working
- Love the problem, not the solution
Kedron is a strong mentor and leader for our team and the teams we work with. His mastery of human centered design thinking helps level up our teams and understanding of how to make great software.
Mari-Megan Moore Customer Experience (CX/UX) Manager SAP Upscale Commerce
Kedron brings the extraordinarily rare combination of technical brilliance, creative genius, and a generously likeable personality to your team. His creativity and innovative perspective are part of who he is, how he thinks, and how he views the world.
Marcy Schorsch Executive Director of Development The Salvation Army Hawaiian & Pacific Islands Division
Kedron has the rare ability to combine personal creative authority with the ability to listen, combining intuition that flows from his extensive experience with inspiration from the outside world, exhibiting an acute interest in and empathy for unmet consumer needs.
Neil Martin Biblical Studies Tutor Pastors' Academy
Ways I Can Help
Strategy Design
I will help you identify new opportunities that give you a competitive advantage and align capabilities with customer needs.
Experience Design
Together we will map your customer's journey and discover moments to enhance touchpoints in omni-channel customer experience.
Product Design
I will help your team deliver elegant mobile or web apps with an exceptional user experience, rooted in a solid design system.
Ready to take the next step?
Drop me a line, and let's chat about the challenges you're facing.
Email MeRecent Articles
Reduce risk with the right research
No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.
Read the article 
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Where are your customers experiencing friction?
Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.
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